Refund Policy

Last updated: 18 August 2026

14-day money-back guarantee. If the Academy is not what you expected, email us within 14 days of your purchase and we will refund you in full.

How it works

• You have 14 days from the date of purchase.
• Email austen.kallas16@gmail.com from the address you bought with, and tell us you would like a refund. You do not need to give a reason, fill in a form, or complete any part of the course first.
• We refund the full amount you paid to the original payment method.
• Refunds are normally issued within 5 business days. Depending on your bank or card issuer it can take a few more days to appear on your statement.
• If you paid with Klarna or Afterpay, the refund is returned through them and your remaining instalments are cancelled.
• Your access to the course ends when the refund is issued.

After 14 days

Past the 14-day window we do not offer refunds. The Academy is a digital course and you have complete access to your tier from the moment your payment completes, so the guarantee period is there to give you a real, unhurried look at the material before you commit.

Before you buy

• Check which tier you are selecting and the price shown at checkout.
• The course is self-paced and online. You will need an internet connection and a phone, tablet or computer.
• This is education. It does not guarantee any particular income or result.

Problems with your purchase

If you were charged incorrectly, charged twice, or cannot access the course you paid for, contact us and we will put it right — this is separate from the guarantee above and is not limited to 14 days. Email austen.kallas16@gmail.com or call (414) 210-3377.

Please contact us before disputing a charge with your bank. Almost every access problem is quicker to resolve directly.

Contact

Top Tier Hair Studio LLC, Top Tier Hair Studio, 3122 N Downer Ave, Milwaukee, WI. Email austen.kallas16@gmail.com or call (414) 210-3377.